Terms and Conditions

 1. Booking & Scheduling

• Service Requirement: We are 100% mobile and carry our own power and DI water. However, clients must ensure the vehicle is parked in a safe, legal workspace with at least 3 feet of clearance on all sides.
• Arrival Window: While we strive for punctuality, traffic and previous appointments may impact arrival times. We will provide updates if we expect to arrive more than 15 minutes outside your window.
• Cancellations: We require at least 48 hours' notice for cancellations or rescheduling. Cancellations made within 24 hours of the appointment may incur a fee of up to 50% of the service cost.

2. Vehicle Condition & Preparation

• Personal Belongings: Please remove all personal items, valuables, and car seats prior to arrival. Monroe’s is not responsible for any loss or damage to items left in the vehicle.
• Pre-Existing Damage: We try our best to document all major visible pre-existing damage (dents, scratches, cracked leather, etc.) before starting. We are not liable for any mechanical, electrical, or structural issues existing prior to our service.
• Heavy Soiling: Rates are based on standard vehicle conditions. Vehicles with excessive pet hair, mold, biohazards, or extreme grime may incur additional labor charges as noted in your initial estimate.

3. Safety & Liability

• Vehicle Access: Clients must provide access to the vehicle (keys or unlocked doors) at the scheduled time.
• Equipment Safety: For the safety of our technicians and your vehicle, we reserve the right to refuse service in unsafe conditions, including unstable ground or extreme weather.
• Limitations of Liability: Our liability for any claim is strictly limited to the total amount paid for the service. We are not liable for damage to aftermarket modifications or non-factory installations.

4. Weather Policy

• Rain or Shine: We can perform most interior services in light rain if a covered area is provided. However, exterior ceramic sealant applications require dry conditions. We reserve the right to reschedule without penalty to the client if weather compromises the quality or safety of the service.

5. Payment Terms

• Payment Due: Full payment is required immediately upon completion of the service.
• Accepted Methods: We accept cash, credit/debit cards, and mobile payments (e.g., Venmo).